Innovative pharmaceuticals for a better life

Corporate Address

  • TWi Pharmaceuticals USA, Inc.
    115 West Century Road, Suite 180
    Paramus, NJ 07652

Shipping Point

  • Eversana (DLSS)
    4580 S. Mendenhall Road
    Memphis, TN 38141

Remittance Address

  • TWi Pharmaceuticals USA, Inc.
    75 Remittance Drive, Dept. 1421
    Chicago, IL 60675

Customer Service/Purchase Order Contacts

Contracts & Chargebacks

  • ALL contract inquiries (price validation, effective date inquiries, membership etc.) must be sent to contracts@twipharmausa.com.
  • ALL questions or requests regarding current or historically-transmitted chargebacks (including resubmissions) must be sent to chargebacks@twipharmausa.com.

EDI Requests or Issues

  • ALL EDI technical questions or issues must be directed to edi@twipharmausa.com.
    ASN and 856 inquiries will be sent to Eversana, as these do not generate from TWi. Chargeback and contract inquiries must be directed to the mailboxes above.

Returns

  • ALL requests for a Returned Goods Authorization for products must be directed to returns@twipharmausa.com or by fax to 201-225-0051. Please do not send to any other address.
  • Physical returns should be sent to:
    TWi Pharmaceuticals USA, Inc.
    ATTN: RETURNED GOODS
    4580 S. Mendenhall Road
    Memphis, TN 38141

AR/AP Contacts

Adverse Events, Product Complaints and Medical Information

  • Adverse events, product complaints, or medical inquiries must be reported to the following phone numbers and email addresses:
  • Medical Information Email: Drugsafety.Twi@sciformix.com
    Adverse Events Phone: 844-518-2989
  • Customer Complaints Email: Drugsafety.Twi@sciformix.com
    Customer Complaints Phone: 844-518-2989

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